Centralized Scheduling Representative (Call Center)

Burrell Behavioral Health; Springfield (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Retirement plan

Wellness program

Paid time off (PTO)

Job summary

Burrell Behavioral Health in Springfield, MO is seeking a Centralized Scheduling Representative to be the first point of contact for clients seeking outpatient and psychiatric services. You will manage referrals, verify insurance, schedule initial visits, and coordinate with clinical staff with empathy and professionalism.

This full-time role requires accuracy, multitasking, HIPAA compliance, and outstanding customer service.

Qualifications

• High School Diploma or GED.
• Prior customer service, call center, or medical scheduling experience.
• Excellent written and verbal communication skills.
• Excellent organizational skills and ability to multitask.

Responsibilities

• Answer Referral Office calls and route to appropriate staff.
• Screen contacts for service needs and process calls.
• Schedule first-time appointments for outpatient and psychiatric services.
• Check availability for visits and coordinate referrals.
• Maintain appointment system and generate reminders.

Skills

Customer service

Call center experience

Multitasking

Excellent communication

Typing speed

Organizational skills

Relationship building

HIPAA compliance

Education

High School Diploma or GED

Tools

Scheduling software

Insurance verification tools

Job description

Job Description:Job Title: Centralized Scheduling Representative (Call Center)Location: Springfield, MODepartment: Centralized SchedulingEmployment Type: Full-timeJob Summary:Embark on a rewarding career journey as a Centralized Scheduling Representative, where your exceptional customer service skills will leave an indelible mark on every client interaction. As the initial point of contact, your warm and professional demeanor will set the tone for an exceptional experience, fostering trust and confidence in our organization's commitment to exceptional care.In this pivotal role, you will seamlessly navigate scheduling and coordination tasks, ensuring each client receives prompt and personalized attention. Your ability to multitask and maintain composure under pressure will be instrumental in delivering a seamless and compassionate experience for those seeking our services.The Centralized Scheduling Representative position offers...All-Inclusive Employee Benefits Package - A robust employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and moreTelemedicine- 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits with copays as low as $15 if enrolled in health benefitsEmployee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no costPaid Time Off - 29 days per year including vacation & holiday payPremier Training - Encompassing initial immersive onboarding, continuous skill enhancement, comprehensive curricula, and a supportive learning atmosphere.Professional Growth Pathways - Abundant prospects for upward mobility and advancement, fostered by a promotion-from-within philosophyWorkplace Culture- An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagementKey Responsibilities:Answer all Referral Office calls; disburse calls to appropriate staff as needed.Screen all customer contacts for service needs, including crisis situations, and process calls accordingly.Schedule customers for their first-time appointments for Outpatient and Psychiatric Services.Check availability for Initial Visits, Rafins, and Intra-Agency Requests for Concurrent Services for Outpatient and Psychiatric providers in the Southwest Region. Maintain appointment system and schedule clients appropriately.Perform all clerical tasks related to office functioning: sending appointment letters, appointment reminders, filing, reports, activity logs, data entry, and timely updates to tracking systems.Utilize various websites and software systems to verify client insurance eligibility and referral sources.Adhere to HIPAA guidelines at all times when dealing with customers and co-workers.Education and/or Experience Qualifications:High School Diploma or GEDPrior customer service, call center, or medical scheduling experienceExcellent written and verbal communication skillsExcellent organizational skillsProficient in computer skillsAbility to work independently and follow directionsExcellent typing skillsCapable of establishing effective relationships via telephone and in-personAdditional Qualifications:Friendly and customer-focused mindsetAbility to multitask and maintain composure under pressureStrong attention to detail and accuracyWillingness to learn and adaptabilityPosition Perks & Benefits:Paid time off: full-time employees receive an attractive time off package to balance your work and personal lifeEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & moreTop-notch training: initial, ongoing, comprehensive, and supportiveCareer mobility: advancement opportunities/promoting from withinWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.Brightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.