Patient Scheduling Specialist - Friendly Care Coordination

UW Health; Madison (WI); On-site; USD 22,000 - 28,000; Full time

Job summary

UW Health in Madison, WI is seeking Patient Scheduling team members to handle appointment scheduling across multiple channels and services. You will manage inbound and outbound calls, coordinate with clinics, and ensure patients receive timely care.

Hours may vary based on clinic needs, with pre-scheduled interview events noted for onboarding. This role emphasizes strong phone and customer service skills, efficient scheduling, and collaboration with care teams to connect patients with the right

Qualifications

• High school diploma or equivalent required.
• Preferred: Associate or Bachelor's degree in Business Administration, Healthcare, or related field.

Responsibilities

• Schedule appointments via phone, in-person or electronic correspondence.
• Complete multi-disciplinary scheduling.
• Take incoming phone calls from patients and families to assist with scheduling.
• Make outgoing calls to schedule appointments.
• Coordinate with clinic staff to ensure timely care.

Skills

Customer service

Phone support

Scheduling

Education

High school diploma

Associate or Bachelor's degree

Job description

UW Health in Madison, WI is seeking Patient Scheduling team members to handle appointment scheduling across multiple channels and services. You will manage inbound and outbound calls, coordinate with clinics, and ensure patients receive timely care.

Hours may vary based on clinic needs, with pre-scheduled interview events noted for onboarding. This role emphasizes strong phone and customer service skills, efficient scheduling, and collaboration with care teams to connect patients with the right