Patient Scheduling - Phone Virtual Interview Events

UW Health; Madison (WI); On-site; USD 22,000 - 28,000; Full time

Job summary

UW Health in Madison, WI is seeking Patient Scheduling team members to handle appointment scheduling across multiple channels and services. You will manage inbound and outbound calls, coordinate with clinics, and ensure patients receive timely care.

Hours may vary based on clinic needs, with pre-scheduled interview events noted for onboarding. This role emphasizes strong phone and customer service skills, efficient scheduling, and collaboration with care teams to connect patients with the right

Qualifications

• High school diploma or equivalent required.
• Preferred: Associate or Bachelor's degree in Business Administration, Healthcare, or related field.

Responsibilities

• Schedule appointments via phone, in-person or electronic correspondence.
• Complete multi-disciplinary scheduling.
• Take incoming phone calls from patients and families to assist with scheduling.
• Make outgoing calls to schedule appointments.
• Coordinate with clinic staff to ensure timely care.

Skills

Customer service

Phone support

Scheduling

Education

High school diploma

Associate or Bachelor's degree

Job description

Be the friendly first point of contact for patients and families to help connect them with exceptional care at UW Health.

Pre-scheduled Phone Interview Event Dates/Times

October 29 from 8:15 am – 12:00 pm

November 12 from 12:15 – 4:00 pm

November 19 from 8:15 am – 12:00 pm

December 03 from 12:15 – 4:00 pm

December 17 from 8:15 am – 12:00 pm

Work Schedule

Hours may vary based upon operational needs of the clinic.

Pay:
UW Health offers a competitive compensation and benefits package. Work experience that is relevant to the position will be taken into consideration when determining the starting base pay.

Be part of something remarkable

Help provide a remarkable experience for patients at UW Health.

We are seeking Patient Scheduling team members to:

• Schedule appointments via phone, in-person or electronic correspondence.
• Complete multi-disciplinary scheduling.
• Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.
• Make outgoing phone calls to patients to schedule their appointments.
• Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner.

Education

• Minimum - High school diploma or equivalent.
• Preferred - Associate or Bachelor's degree in Business Administration, Healthcare, or other related field.

Work Experience

• Patient Scheduling Representative: Minimum - Six (6) months of previous experience in an office or customer service environment.
• Patient Scheduling Specialist: Minimum - One (1) year of previous experience in an office or customer service environment.
• Preferred - Previous experience working in healthcare. Previous experience scheduling of patients. Previous experience with answering phones, greeting clients and customers in person.

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Description (https://uwhealth.marketpayjobs.com/ShowJob.aspx?id=3301&entityid=3&p=UWH) - Patient Scheduling Representative Job Description (https://uwhealth.marketpayjobs.com/ShowJob.Aspx?RequestID=f71ab4a64619) - Patient Scheduling Specialist UW Hospital and Clinics benefits (https://www.uwhealth.org/files/uwhealth/careers-assets/benefits/HR-110695-17-Benefits-Flier-for-UWHC-Employees.pdf) UW Medical Foundation benefits (https://www.uwhealth.org/files/uwhealth/careers-assets/benefits/HR-110715-17-Benefits-Flier-for-UWMF-Employees.pdf)