Patient Scheduling Specialist - Day Shift

McLaren Health Care; Petoskey (MI); On-site; USD 19,000 - 26,000; Full time

Job summary

McLaren Health Care in Petoskey, MI is seeking a patient services coordinator to set up exams, procedures and tests, and to handle scheduling and patient inquiries. You will verify insurance information and educate patients on preparation steps.

You will maintain patient records, follow site protocols, and ensure confidentiality. Strong phone and data-entry skills are essential; prior scheduling experience is preferred.

Qualifications

• High school diploma or GED required.

Responsibilities

• Answer incoming calls and contact patients to determine appropriate exam/test/procedure and schedule.
• Review screening form and verify patient and insurance information for accuracy.
• Educate patients on exam/test/procedure preparation and answer related questions.
• Update patient records with notes for technologist, patient, or future reference.
• Follow site protocols and keep documentation up-to-date to ensure compliance.
• Obtain approvals for schedule changes or cancellations as needed.
• Maintain confidentiality of personal and financial data.
• Communicate courteously and remain professional with difficult patients.
• Perform additional clerical duties such as database maintenance, faxing, and scanning patient histories.

Education

High School Diploma or GED

Job description

McLaren Health Care in Petoskey, MI is seeking a patient services coordinator to set up exams, procedures and tests, and to handle scheduling and patient inquiries. You will verify insurance information and educate patients on preparation steps.

You will maintain patient records, follow site protocols, and ensure confidentiality. Strong phone and data-entry skills are essential; prior scheduling experience is preferred.