Patient Access & Scheduling Specialist

Mclaren-Health-Care; Shelby Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a health system delivering quality, evidence-based patient care and cost efficiency. The Patient Access Scheduling Representative role involves scheduling, registering, pre-authorizations, and referrals to ensure timely procedures.

Under leadership, you will verify insurance, collect balances, and support patients with access to McLaren Health services. The position is full-time, onsite, with standard daytime hours in Michigan.

Qualifications

• 1 year of experience in a customer service role or health care industry.
• High school diploma or equivalent required.
• Preferred: 2 years of experience with third-party medical insurance, HMO and managed care including CPT and ICD-10 coding and medical terminology.

Responsibilities

• Schedule and register patient appointments and referrals.
• Perform real-time insurance verification and explain requirements for services.
• Estimate and collect copays, deductibles, and other patient financial obligations.
• Handle inbound/outbound calls to grow business, improve customer satisfaction and retention.
• Maintain professionalism and adhere to department policies.

Skills

Customer service

Healthcare industry

Education

High school diploma or equivalent

Tools

CPT coding

ICD-10 coding

Job description

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a health system delivering quality, evidence-based patient care and cost efficiency. The Patient Access Scheduling Representative role involves scheduling, registering, pre-authorizations, and referrals to ensure timely procedures.

Under leadership, you will verify insurance, collect balances, and support patients with access to McLaren Health services. The position is full-time, onsite, with standard daytime hours in Michigan.