Patient Access & Scheduling Coordinator

McLaren; Shelby Charter Township (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

McLaren Health is seeking a Patient Access Scheduler to manage registration, scheduling, and insurance verification for diagnostic procedures. You will collect demographic and financial information and communicate insurance requirements to patients.

This full-time role emphasizes courteous service and accurate data handling. Responsibilities include coordinating physician and diagnostic appointments, real-time insurance verification, and collecting copays and deductibles.

Qualifications

• High school diploma or equivalent.
• 1 year of experience in a customer service role or health care industry.
• 2 years of experience with third party medical insurance, HMO and managed care including CPT and ICD-10 coding and medical terminology.

Responsibilities

• Obtains required patient demographic and insurance information for McLaren Health, governmental requirements, billing and third-party payer needs.
• Provides courteous and efficient services and documents/verifies patient pre-registration information in a professional and timely manner; collects and scans demographic and financial information.
• Provides physician and/or diagnostic appointment scheduling.
• Maintains knowledge of insurance and authorization requirements; performs real-time insurance verification and interprets responses; informs patient of insurance requirements for services provided.
• Estimates and collects copays, deductibles, and other patient financial obligations.
• Handles inbound and outbound calls to grow business, improve customer satisfaction and retention, and provide access to McLaren Health services.
• Maintains professionalism and diplomacy following department standards.
• Performs all other duties as assigned.

Skills

Customer service

Healthcare experience

Education

High school diploma or equivalent

Job description

McLaren Health is seeking a Patient Access Scheduler to manage registration, scheduling, and insurance verification for diagnostic procedures. You will collect demographic and financial information and communicate insurance requirements to patients.

This full-time role emphasizes courteous service and accurate data handling. Responsibilities include coordinating physician and diagnostic appointments, real-time insurance verification, and collecting copays and deductibles.