Patient Services & Scheduling Specialist

Vanderbilt Health; United States; On-site; USD 25,000 - 34,000; Full time

Job summary

Vanderbilt Urology seeks an Associate Patient Service Specialist to support patient flow before, during, and after appointments. You will schedule appointments, handle registrations, manage work queues, and coordinate with outside facilities to ensure orders are ready prior to visits.

You will communicate with patients via the portal, maintain accurate records in scheduling systems, and contribute to a team-focused environment emphasizing compassionate service and operational excellence.

Qualifications

• Patient Access Specialist Certification is required or preferred.
• Responsibilities include scheduling appointments and procedures.
• Registration and patient work queues management.
• Coordinate with outside facilities to ensure pre-appointment orders are received and viewable before visits.

Responsibilities

• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure pre-appointment orders and consults are ready to view prior to patient visit.
• Communicates with patients through the patient portal and routing via critical decision-making as applicable.
• The listed responsibilities are a general overview and additional duties may be assigned.

Skills

Customer service

Patient scheduling

Patient documentation

Medical terminology

Education

High School Diploma or GED

Job description

Vanderbilt Urology seeks an Associate Patient Service Specialist to support patient flow before, during, and after appointments. You will schedule appointments, handle registrations, manage work queues, and coordinate with outside facilities to ensure orders are ready prior to visits.

You will communicate with patients via the portal, maintain accurate records in scheduling systems, and contribute to a team-focused environment emphasizing compassionate service and operational excellence.