Patient Scheduling Specialist

Capital Health System, Inc.; New Jersey; On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

FSA - Healthcare

Retirement Savings Plan

Paid Time-Off

Job summary

Capital Health System, Inc. is seeking an Appointment Scheduler to accurately schedule primary and specialty care appointments and update patient data in our systems.

You will handle calls, coordinate with physicians' offices, verify information and pre-certifications, and ensure smooth patient flow in a high-volume environment. Training provided; 40-hour work week; on-site in New Jersey.

Qualifications

• High school diploma or equivalent required.
• Customer service in office or call center preferred.
• Strong communication and organizational skills.
• Medical terminology knowledge preferred.

Responsibilities

• Answers calls to schedule, cancel and reschedule appointments quickly while minimizing time customers are on hold.
• Collaborates with physician's office to schedule appointments, while negotiating date and time and avoiding resource conflicts.
• Gathers complete patient and appointment information and enters data accurately into system.
• Obtains and advises patients of all necessary pre-certification and referrals needed for financial reimbursement.
• Completes documentation timely and accurately.
• Understands and utilizes the necessary software program(s) to determine eligibility.
• Informs all patients of pre-registration option and pre-registers all patients when information is obtainable.
• Ensures that all appropriate staff, patients, departments, and external resources are notified of additions, changes, and cancellations.
• Completes and verifies all authorizations in a timely manner.
• Adheres to CH attendance policy as well as interdepartmental policies and procedures.
• Attends all mandatory departmental meetings.
• Performs other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Medical terminology

Education

High school diploma or equivalent

Job description

Capital Health System, Inc. is seeking an Appointment Scheduler to accurately schedule primary and specialty care appointments and update patient data in our systems.

You will handle calls, coordinate with physicians' offices, verify information and pre-certifications, and ensure smooth patient flow in a high-volume environment. Training provided; 40-hour work week; on-site in New Jersey.