Patient Scheduling Specialist

The Christ Hospital Health Network; Liberty Township (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

The Christ Hospital Health Network is seeking a detail-oriented front desk clerk to manage daily patient and physician scheduling in the Practice Management and EMR systems. The role includes patient check-in/out, insurance verification, and courteous patient interactions in a fast-paced environment.

You will handle co-pays, maintain calendars, and support billing and referrals while ensuring confidentiality and HIPAA compliance.

Qualifications

• High School Diploma or equivalent.
• 1–3 years of customer service experience required; medical office scheduling preferred.
• Proficient with Outlook, Word, Excel; knowledge of HIPAA and confidentiality.
• Ability to multi-task and maintain confidentiality in a busy front-office environment.

Responsibilities

• Answer telephone and direct calls to appropriate staff; route messages.
• Greet visitors and patients; perform check-in/check-out and verify insurance information.
• Manage physician's calendar and scheduling in the Practice Management System.
• Maintain cash drawer, collect co-pays, and reconcile balances.
• Verify referrals and pre-certifications; prepare and send correspondence as needed.
• Order office supplies and maintain front-office and reception area cleanliness.

Skills

Strong verbal and social skills

Excellent customer service

Confidentiality and discretion

HIPAA knowledge

Multi-tasking

Problem solving

Basic math

Education

High School Diploma

Tools

EMR system

Practice Management System

Microsoft Outlook

Microsoft Word

Microsoft Excel

Cash handling

Job description

The Christ Hospital Health Network is seeking a detail-oriented front desk clerk to manage daily patient and physician scheduling in the Practice Management and EMR systems. The role includes patient check-in/out, insurance verification, and courteous patient interactions in a fast-paced environment.

You will handle co-pays, maintain calendars, and support billing and referrals while ensuring confidentiality and HIPAA compliance.