Patient Scheduling & Front Desk Specialist

The Christ College; Mason (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

The Christ College is seeking a front desk/clinic scheduling clerk to manage daily patient and physician scheduling, verify insurance, and assist with front office duties. The role emphasizes confidentiality and efficient use of our Practice Management and EMR systems.

You will handle calls, greet visitors, collect co-pays, and ensure accurate data entry while maintaining a courteous, professional demeanor in a busy medical office environment.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of customer service experience; medical office scheduling preferred.
• Knowledge of HIPAA privacy requirements and confidentiality.

Responsibilities

• Answers phone and directs calls to appropriate staff.
• Schedules daily patient, physician, and other appointments to optimize time and satisfaction.
• Greet visitors, handle check-in/check-out, and verify insurance coverage details.
• Collects co-pays and balances, records payments and signatures per guidelines.
• Maintains front office area and manages various work queues in EMR.
• Pre-certifications, referrals, and correspondence processing as needed.

Skills

Verbal skills

Customer service

Microsoft Outlook

Microsoft Word

Microsoft Excel

HIPAA knowledge

Scheduling

Phone system

Confidentiality

Data entry

Education

High School Diploma

Tools

EMR

Practice Management System

Job description

The Christ College is seeking a front desk/clinic scheduling clerk to manage daily patient and physician scheduling, verify insurance, and assist with front office duties. The role emphasizes confidentiality and efficient use of our Practice Management and EMR systems.

You will handle calls, greet visitors, collect co-pays, and ensure accurate data entry while maintaining a courteous, professional demeanor in a busy medical office environment.