Patient Access & Scheduling Specialist

The Christ Hospital Health Network; Cincinnati (OH); On-site; USD 38,000 - 46,000; Full time

Job summary

The Christ Hospital Health Network is seeking a patient scheduling and office administrative specialist to manage daily appointments, confirm orders, and enter data into the EMR and Practice Management System to support efficient care.

You will greet visitors, answer calls, collect co-pays, verify insurance coverage, and maintain patient confidentiality while coordinating with physicians and staff in a courteous, professional manner.

Qualifications

• High School Diploma or equivalent.
• 1–3 years' experience in Customer Service required; medical office experience preferred.
• Proficiency with Outlook, Word, and Excel; ability to multi-task while maintaining confidentiality.
• Strong verbal and written communication; courteous patient interaction.
• Knowledge of HIPAA privacy rules and health insurance basics.

Responsibilities

• Manage daily patient and physician scheduling using the Practice Management system.
• Confirm appointments and scan orders into the EMR.
• Greet visitors and patients; perform check-in/check-out and insurance verification.
• Handle phone calls, route messages, and manage staff calendars.
• Assist with collecting co-pays and maintaining financial logs; maintain front office cleanliness.

Skills

Customer Service

Phone etiquette

Multitasking

Confidentiality

Microsoft Office

Education

High School Diploma

Tools

Practice Management System

EMR

Job description

The Christ Hospital Health Network is seeking a patient scheduling and office administrative specialist to manage daily appointments, confirm orders, and enter data into the EMR and Practice Management System to support efficient care.

You will greet visitors, answer calls, collect co-pays, verify insurance coverage, and maintain patient confidentiality while coordinating with physicians and staff in a courteous, professional manner.