Medical Scheduling Specialist

The Christ Hospital Health Network; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

The Christ Hospital Health Network in Cincinnati is seeking a friendly front desk scheduling clerk to manage daily patient and physician scheduling, confirm appointments, and enter records in the EMR. You will handle calls, greet visitors, collect co-pays, verify insurance, maintain appointments, and support front office operations while upholding HIPAA and confidentiality.

Experience with Outlook, Word, Excel and Practice Management systems is expected; strong customer service and accuracy are

Qualifications

• High school diploma or equivalent required.
• One to three years customer service experience in a medical setting preferred.
• Must be able to multi-task, maintain confidentiality, and pass skills tests.

Responsibilities

• Answer telephone calls and direct to appropriate staff.
• Perform patient check-in/check-out and insurance verification.
• Respond to inquiries politely and document communications.
• Collect co-pays and outstanding balances; balance cash activity.
• Verify referrals and obtain pre-certifications as needed.
• Manage EMR queues and related paperwork.
• Maintain front office and reception area cleanliness.
• Order office supplies as required.

Skills

Customer service

Verbal communication

Confidentiality

Multi-tasking

HIPAA knowledge

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

EMR system

Practice Management System

Job description

The Christ Hospital Health Network in Cincinnati is seeking a friendly front desk scheduling clerk to manage daily patient and physician scheduling, confirm appointments, and enter records in the EMR. You will handle calls, greet visitors, collect co-pays, verify insurance, maintain appointments, and support front office operations while upholding HIPAA and confidentiality.

Experience with Outlook, Word, Excel and Practice Management systems is expected; strong customer service and accuracy are