Patient Experience & Appointment Coordinator

Fairview Health Services; Minneapolis (MN); On-site; USD 37,000 - 48,000; Full time

Job summary

Fairview Health Services is seeking a Clinic Appointment Coordinator to greet patients and families at check-out, schedule follow-up appointments, and ensure a smooth, patient-centered experience in the clinic. The role emphasizes teamwork with clinic staff and management to support efficient operations.

The ideal candidate will have at least 1 year of customer service experience, basic medical terminology, and strong multitasking abilities in a fast-paced health-care setting.

Qualifications

• 1 year of customer service experience with the public.
• Good multi-tasking and critical thinking skills.
• Excellent interpersonal and communication skills.

Responsibilities

• Greets patients and families as part of the check-out process.
• Accurately coordinates and schedules future appointments after patient visit with provider.
• Actively uses and embraces technological enhancements to support the role.
• Maintain a friendly and welcoming disposition when interacting with patients and their families.
• Promote patient centered care and proactively meet the needs of patients during clinic visits.

Skills

Customer service

Multitasking

Attention to detail

Interpersonal and communication skills

Education

Post high school education or training

Job description

Fairview Health Services is seeking a Clinic Appointment Coordinator to greet patients and families at check-out, schedule follow-up appointments, and ensure a smooth, patient-centered experience in the clinic. The role emphasizes teamwork with clinic staff and management to support efficient operations.

The ideal candidate will have at least 1 year of customer service experience, basic medical terminology, and strong multitasking abilities in a fast-paced health-care setting.