Patient Services & Scheduling Specialist

Brown University Health; Providence (RI); On-site; USD 30,000 - 32,000; Full time

Job summary

Brown University Health is seeking a detail-oriented patient access administrator to streamline visit workflows in the Rhode Island Hospital outpatient center. You will register patients, schedule appointments, collect co-pays, and verify demographics and insurance information using Epic and Cedaron systems.

Responsibilities include pre-registration, coordinating referrals, entering coding data for billing, and providing courteous service to patients and families.

Qualifications

• High School diploma or equivalent.
• Experience with medical billing and coding knowledge.
• Proficient computer skills in Windows and clinic systems.
• Excellent telephone manners and customer service.
• Six months of experience coding and billing using online billing system.

Responsibilities

• Schedules patients using the hospital's scheduling system and confirms appointment type, clinic, and time.
• Verifies demographics and insurance information, collects co-pays, and issues receipts.
• Uses Epic and Cedaron for scheduling, registration, and patient documentation.
• Pre-registers and registers patients and ensures complete files before treatment or clinic visit.
• Answers calls and provides patient information and assistance to patients, families, and providers.
• Facilitates authorization and referrals with payors as needed.

Skills

Customer service

Telephone etiquette

Medical billing knowledge

Medical terminology

Education

High School Diploma

Tools

Epic

Cedaron

Online billing system

Job description

Brown University Health is seeking a detail-oriented patient access administrator to streamline visit workflows in the Rhode Island Hospital outpatient center. You will register patients, schedule appointments, collect co-pays, and verify demographics and insurance information using Epic and Cedaron systems.

Responsibilities include pre-registration, coordinating referrals, entering coding data for billing, and providing courteous service to patients and families.