Patient Scheduling & Service Specialist

Brown University Health; Warwick (CO); On-site; USD 25,000 - 36,000; Full time

Job summary

Brown University Health is seeking a detailed, patient-focused receptionist to schedule appointments and manage patient accounts. You will handle incoming calls, document demographic and insurance information, and maintain accurate records in the EMR system.

The role emphasizes excellent customer service, confidentiality, and effective communication with patients and staff. Typical hours are Monday through Friday, 8:00 am to 4:30 pm, with day shifts and on-site duties at Warwick, RI.

Qualifications

• High school diploma or GED.
• Proficient in relevant computer applications.
• Knowledge of customer service practices and principles.
• Bi-lingual is preferred but not required.
• Ability to read, understand and follow oral and written instructions in English.

Responsibilities

• Accurately register patients and schedule appointments following established templates.
• Manage large volumes of inbound and outbound calls in a timely manner.
• Resolve problems by clarifying issues, researching and exploring solutions, and escalating when needed.
• Maintain patient interactions in EMR for tracking purposes.
• Serve as central link between patients, medical staff and the public.
• Operate computer and IT equipment properly.
• Keep equipment operational by following procedures and reporting malfunctions.

Skills

Customer service

Data entry

Typing skills

Communication

English proficiency

Interpersonal skills

Stress management

Teamwork

Education

High school diploma or GED

Tools

EMR systems

Phone systems

Job description

Brown University Health is seeking a detailed, patient-focused receptionist to schedule appointments and manage patient accounts. You will handle incoming calls, document demographic and insurance information, and maintain accurate records in the EMR system.

The role emphasizes excellent customer service, confidentiality, and effective communication with patients and staff. Typical hours are Monday through Friday, 8:00 am to 4:30 pm, with day shifts and on-site duties at Warwick, RI.