Compassionate Patient Scheduler & Service Liaison

Brown Medicine; Providence (RI); On-site; USD 25,000 - 36,000; Full time

Job summary

Brown University Health is seeking an organized appointment scheduler to register patients and schedule appointments according to templates. You will handle high call volumes and create complete patient records with demographics and insurance data, while maintaining confidentiality.

As a key liaison between patients, staff and the public, you will provide excellent customer service and accurate data entry in the EMR system. This position is generally M-F daytime hours at the Providence location.

Qualifications

• High school diploma or GED.
• Proficient in relevant computer applications.
• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• Ability to speak clearly and concisely.
• Ability to read, understand and follow oral and written instructions in English.
• Bi-lingual is preferred but not required.
• Ability to establish and maintain effective relationships with customers.
• Represent the organization in a professional manner.
• Interpersonal skills to interact with patients and staff.

Responsibilities

• Accurately register patients and schedule appointments following templates.
• Manage large volumes of inbound and outbound calls promptly.
• Clarify issues, research solutions, and escalate when needed.
• Maintain EMR records for tracking purposes.
• Serve as a central link between patients, medical staff and the public.
• Operate computer and IT equipment properly.
• Keep equipment operational by following procedures and reporting malfunctions.

Skills

Customer service

Data entry

Phone etiquette

Clear communication

English comprehension

Bi-lingual preferred

Education

High school diploma or GED

Tools

EMR

Office software

Job description

Brown University Health is seeking an organized appointment scheduler to register patients and schedule appointments according to templates. You will handle high call volumes and create complete patient records with demographics and insurance data, while maintaining confidentiality.

As a key liaison between patients, staff and the public, you will provide excellent customer service and accurate data entry in the EMR system. This position is generally M-F daytime hours at the Providence location.