Patient Experience & Scheduling Coordinator

Utah; Salt Lake City (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

University of Utah Health is seeking a patient-focused scheduling coordinator for the Sugarhouse Health Center in Salt Lake City, UT. You will manage appointment workflows, coordinate with clinicians, and assist with pre‑op instructions, referrals, and payments.

This on-site, full-time role requires strong Epic scheduling knowledge and excellent patient communication to ensure a seamless care journey across locations.

Qualifications

• Two (2) years of relevant experience in healthcare coordination or administrative role, or the equivalency.

Responsibilities

• Schedules and coordinates appointments, including surgical procedures and pre/post‑op care across departments.
• Manages waitlists and adjusts appointment capacity across locations.
• Confirms appointments and provides pre‑procedure instructions to patients.
• Tracks and validates patient records from outside organizations.
• Serves as liaison between patients, physicians, and clinical staff during appointments.
• Processes payments and reconciles daily financials.

Skills

Scheduling coordination

Insurance verification

Epic scheduling

Tools

Epic

Job description

University of Utah Health is seeking a patient-focused scheduling coordinator for the Sugarhouse Health Center in Salt Lake City, UT. You will manage appointment workflows, coordinate with clinicians, and assist with pre‑op instructions, referrals, and payments.

This on-site, full-time role requires strong Epic scheduling knowledge and excellent patient communication to ensure a seamless care journey across locations.