Patient Scheduling & Medical Office Concierge

UMass Memorial Medical Group; Charlton (MA); On-site; USD 23,000 - 42,000; Full time

Job summary

UMass Memorial Medical Group is seeking a Medical Office Secretary to provide front-line administrative support in a PHysical Therapy setting. The role requires greeting patients, scheduling visits, managing records, and coordinating with clinical staff.

The ideal candidate has at least 1 year of medical secretarial experience, strong MS Office skills, and a solid understanding of medical terminology. This on-site position offers a day shift and full-time hours in Massachusetts.

Qualifications

• High school diploma or equivalent.
• Specialized medical secretarial/medical office training.
• Minimum 1 year of medical secretarial/administrative support experience.
• Proficient in MS Office applications.
• Knowledge of medical office practices and medical terminology.
• Good customer service and communication skills.
• Ability to use a computer-based scheduling/record/billing system.
• Strong attention to detail.
• English reading, writing and speaking proficiency.

Responsibilities

• Greets patients and/or visitors and routes queries as needed.
• Registers patients and collects co-pays, maintaining records.
• Verifies demographics and insurance, entering data into the system.
• Schedules visits and maintains daily schedule; reminds and follows up with patients.
• Sets up medical records for new patients and ensures completeness.
• Maintains logs and prepares documents and reports.

Skills

MS Office

Medical terminology

Customer service

English communication

Attention to detail

Scheduling system

Education

High School diploma or equivalent

Specialized medical secretarial/medical office training

Job description

UMass Memorial Medical Group is seeking a Medical Office Secretary to provide front-line administrative support in a PHysical Therapy setting. The role requires greeting patients, scheduling visits, managing records, and coordinating with clinical staff.

The ideal candidate has at least 1 year of medical secretarial experience, strong MS Office skills, and a solid understanding of medical terminology. This on-site position offers a day shift and full-time hours in Massachusetts.