Patient Scheduling Coordinator

Pawhuska Dental; Pawhuska (OK); On-site; USD 24,000 - 32,000; Full time

Job summary

Pawhuska Dental is seeking an Office Assistant to warmly greet patients as they enter the practice, maintain a tidy lobby, and perform essential clerical tasks at the front desk. You will verify patient insurance by phone, email, or fax, register new patients, schedule appointments, answer calls, and ensure privacy and HIPAA compliance in a fast-paced dental office.

A high school diploma and strong communication skills are required, with the ability to sit for long periods and occasional lifting

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication skills.

Responsibilities

• Welcome patients and update information in dental software.
• Verify insurance by phone, email, or fax.
• Answer and manage incoming calls and emails.
• Complete patient forms and documentation.
• Register new patients and confirm appointments.
• Maintain a professional reception area and privacy standards.
• Prepare documentation for upcoming appointments.
• Monitor schedules and fill gaps for production.

Skills

Communication skills

Customer service

Phone handling

Education

High school degree

Tools

Dental software

Job description

Job purpose: The Office Assistant will greet and welcome patients as they enter the office, be responsible for keeping the lobby and front desk areas clean and tidy, and perform other clerical tasks as required. The Office Assistant will work independently to verify insurance on all patients via phone, email, and/or fax as applicable. The Office Assistant must be coachable to perform tasks assigned to them.Duties and responsibilitiesWelcoming patients and updating their information in the dental software(s)Confirming appointmentsRegistering new patients according to established office protocolsVerifying insuranceAssisting patients to complete all necessary forms and documentationAnswering and managing incoming callsResponding and complying to requests for informationPreparing documentation for upcoming appointmentsChecking daily appointment schedules and filling gaps to ensure positive productionMonitoring and replying to e-mails and voicemailsMaintaining a professional reception areaSafeguarding patient privacy and confidentialityMaintaining OSHA and HIPPA CompliancePerform all other duties as assignedEducation: High School degree or equivalent requiredExperience: Exceptional written and verbal communication skills requiredWorking conditionsDental practices run at a fast pace and office assistants will be required to keep up with the flow ofdoctors and patients.Physical requirementsOffice Assistants will be required to:Sit for long periodsLook at a computer screen for extended periodsStand for long periods.Lifting up to 50 poundsReports to: Area Director of Operations / Operations ManagerDirect reports: None