Front Office Assistant/Centralized Scheduling - Dental

Macoupin County Public Health Department; United States; On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Pension

Vacation and personal time

Job summary

Macoupin County Public Health Department is hiring an Office Assistant to support front desk operations in a clinical setting. Primary duties include greeting patients, scheduling appointments, collecting information, entering data into the EMR, and coordinating with dental and clinical staff to direct patients to the correct rooms.

The role requires a high school diploma or GED, solid computer and data-entry skills, good communication, and the ability to sit for long periods.

Qualifications

• High School diploma or GED.
• Office experience required; medical/dental office experience preferred.
• Computer knowledge and data-entry skills required.
• Good organization and communication skills.
• Ability to sit for lengthy periods.
• Immunizations up-to-date and BLS certification (or ability to obtain).
• Knowledge of Electronic Medical Records (EMR) required.

Responsibilities

• Register patients accurately and collect necessary information.
• Enter data into the Practice Management/EMR system for proper registration and billing.
• Direct patients to rooms or provider areas and assist with scheduling.
• Answer phones, provide information, and obtain needed details.
• Monitor equipment and supplies; assist as needed.
• Provide patient education on health center policies.

Skills

Communication skills

Organization

Data entry

Customer service

Multitasking

Education

High School diploma or GED

Tools

Electronic Medical Records (EMR)

Practice Management System

Computer applications

Job description

Position type: Full-Time
Pay/Salary: $16.00 - $16.50/hour

• Reports to: Dental Director/Clinical Director
• Full-time with benefits including Health, Dental, Vision, Life Insurance, Pension, Vacation, Sick, Holiday, and Personal Time
• Pay Scale: $16.00 - $16.50/hour Compensation based on experience and qualifications
• Union Position

Office Assistant is responsible for scheduling patients, greeting patients/visitors, ensuring information is obtained and entering all relevant data into EHR. Office Assistant will provide optimum attention to the needs and concerns of our patients/visitors at all times. Reports to the Dental Director/Clinical Director.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED

• High School diploma or GED
• Office experience required. Medical and/or dental office experience preferred.
• Computer knowledge and work experience required
• Good organization skills and good communication skills required
• Ability to sit for lengthy periods is required.
• May be exposed to bodily fluids during emergencies, but not as a normal part of the job.
• Computer skills are required
• Friendly, polite and outgoing with patients/visitors
• Good skills at being attentive to the needs of patients/visitors and co-workers.
• Knowledge and experience with Electronic Medical Records is required
• Dependable and Consistent
• Ability to be mobile without any limitations or restrictions
• Must be up-to-date on all immunizations and vaccinations
• Basic Life Support (BLS) certification (or ability to obtain)
• Must have a valid government-issued photo ID

ILLUSTRATIVE EXAMPLES OF WORK

• Obtains necessary information and completed forms to complete anaccurateregistration process for all patients being seen in the clinic.
• Verifies all information obtained is complete and accurate.
• Enters information into the Practice Management system, to ensure that patients areregistered appropriately, and billing can be completed in a correct and timely manner.
• Communicates timely and accurately with all Provider and support staff to helpdirect patients to their rooms or operatories to be seen.
• Answers phones appropriately, timely and provides necessary information and/or obtainsnecessary information. Returns calls in an appropriate manner.
• Schedules appointments as needed for patients.
• Flexible when needed when scheduling changes occur.
• Monitors equipment and takes necessary steps to get repairs made when needed.
• Monitors supplies and takes necessary steps to replenish as needed.
• Maintains manuals as needed.
• Communicates necessary information with other staff as needed.
• Performs other duties as assigned consistent with those outlined above.
• Provide education to patients regarding Health Center policies and procedures.
• Front Office Assistant will assist in making sure that all measures are met and will documenttheir part during the registration process
• Performs other duties as required or assigned.