Patient Scheduling Coordinator

Enhance Dental; United States; Presencial; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

Enhance Dental is seeking a Scheduler to greet patients, answer calls, triage emergencies, and manage appointments. The role includes updating patient data in the dental software, registering new patients, and ensuring smooth front-desk operations in a fast-paced dental practice.

This position requires a High School degree and excellent written and verbal communication skills, with a focus on privacy, OSHA and HIPAA compliance and patient-centered service.

Formación

• High School degree or equivalent.
• Exceptional written and verbal communication skills.
• Working in a fast-paced dental practice is required.

Responsabilidades

• Schedule and confirm appointments.
• Welcome patients and update information in the dental software.
• Register new patients according to office protocols.
• Verify insurance and build patient insurance plans in the software.
• Assist patients to complete forms and documentation.
• Answer and manage incoming calls and respond to information requests.
• Prepare documentation for upcoming appointments.
• Monitor daily schedules and fill gaps to maintain production.

Conocimientos

Exceptional written and verbal comms

Educación

High School diploma or equivalent

Descripción del empleo

Job purpose
A scheduler greets patients, answers incoming calls, triages emergencies, schedules new and existing patient appointments, send appointment reminders, request patient records, and follows up with patients.

Duties and responsibilities

• - Scheduling and confirming appointments
• - Welcoming patients and updating their information in the dental software(s)
• - Registering new patients according to established office protocols
• - Verifying insurance and accurately building patient insurance plans in the dental
• - software(s)
• - Assisting patients to complete all necessary forms and documentation
• - Answering and managing incoming calls
• - Responding and complying with requests for information
• - Preparing documentation for upcoming appointments
• - Checking daily appointment schedules and filling gaps to ensure positive production
• - Monitoring and replying to e-mails and voicemails
• - Maintaining a professional reception area
• - Safeguarding patient privacy and confidentiality
• - Maintaining OSHA and HIPPA Compliance
• - Perform all other duties as assigned

Qualifications

High School degree or equivalent required
Exceptional written and verbal communication skills required

Working conditions:
Dental practices run at a fast pace and schedulers will be required to keep up with the flow of
doctors and patients.

Physical requirements:

Schedulers will be required to:

• Sit for long periods
• Look at a computer screen for extended periods
• Stand for long periods.
• Lifting up to 50 pounds

Reports to: Area Director of Operations / Operations Manager

Direct reports: None