Dental Patient Coordinator

Riccobene Associates Family Dentistry; Knightdale (NC); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Riccobene Associates Family Dentistry in Knightdale, NC is seeking a Patient Coordinator to support front‑office operations, schedule appointments, verify insurance, process payments and maintain accurate patient data for billing and reporting.

This non‑clinical role emphasizes delivering a positive patient experience, multitasking, and teamwork with the Office Manager to close out daily registers and manage communications.

Qualifications

• High school diploma or equivalent.
• Customer service experience is required or preferred.
• Ability to work in a fast-paced environment with competing priorities.
• Strong communication and organizational skills.
• Ethical conduct and confidentiality are essential.
• Dental or medical front desk experience is preferred.

Responsibilities

• Greet and assist patients professionally to ensure a positive front-office experience.
• Check-in/check-out patients and ensure information is complete in the management system.
• Collect co-payments and balance registers daily.
• Schedule patients, including same-day or next-day appointments.
• Monitor emails and voicemails; respond promptly.
• Utilize RevenueWell for confirmations, patient communication, and insurance requests.
• Verify insurance and obtain pre-authorizations when needed.
• Close out day with EOD processes and report generation.
• Escalate issues to Office Manager as required.
• Other duties as assigned.

Skills

Front desk experience

Customer service

Scheduling

Insurance verification

Billing support

Data entry

Multi-tasking

Communication skills

Integrity & confidentiality

Attention to detail

Education

High school diploma

Job description

POSITION SUMMARY

The primary role of the Patient Coordinator is to support front‑office operations by maintaining efficient scheduling, coordinating patient appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting purposes. This position is non‑clinical and focuses on delivering positive patient experience while supporting office workflow and administrative needs.

KEY COMPETENCIES

• Greeting and assisting patients professionally to ensure a positive front‑office experience
• Checking‑in patients to ensure they have all the necessary information in the patient management software
• Collecting co‑payments
• Checking‑out patients
• Running and processing applicable reports
• Monitor office emails
• Utilizing RevenueWell for confirmations, communication with patients, and insurance requests
• Insurance Verification and pre‑authorisations
• Closing out and ensuring that registers are balanced daily
• Completing next day router preparation
• Ability to multi‑task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
• Scheduling patients, filling same‑day or next‑day schedule as needed
• Monitoring and responding to office voicemails
• Support Office Manager with EOD process
• Escalating issues to Office Manager

Other duties and responsibilities as assigned.

QUALIFICATIONS

To successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.

• Ability to reliably arrive in time to support office opening and scheduled business hours
  • Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies
  • Subject to background screening consistent with applicable law and job‑related business needs
  • High school diploma or equivalent
  • Customer Service experience
  • Ability to work in a fast‑paced environment and manage competing priorities
  • Ability to balance registers accurately
  • Strong communication skills
  • Must exhibit ethical conduct & confidentiality
  • High attention to detail and accuracy
  • Strong computer and organization skills
  • Communicates clearly and professionally with patients and team members in person and by phone
  • Ability to demonstrate independent thinking as well as a teamwork‑oriented approach
  • Dental or medical front desk experience preferred

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance