Patient Scheduling/Insurance Coordinator

Stillwater Dentistry; Stillwater (OK); On-site; USD 28,000 - 42,000; Full time

Job summary

Stillwater Dentistry in Stillwater, OK seeks a professional scheduler to greet patients, answer calls, and manage appointment flow with accuracy and courtesy.

You will verify insurance, register new patients, and maintain privacy in a fast-paced office while using dental software to keep schedules updated and ensure smooth daily production.

Qualifications

• High School degree or equivalent is required.
• Exceptional written and verbal communication skills required.
• Experience in a dental practice preferred.

Responsibilities

• Schedule and confirm patient appointments.
• Greet patients and update their information in the dental software.
• Register new patients per office protocols.
• Verify insurance and build patient insurance plans in the dental software.
• Answer and manage incoming calls.
• Respond to requests for information and follow up with patients.
• Prepare documentation for upcoming appointments.
• Monitor emails and voicemails.
• Maintain a professional reception area and ensure privacy.
• Comply with OSHA and HIPAA.

Skills

Customer service

Multitasking

Excellent communication

Telephone etiquette

Professionalism

Education

High School diploma or equivalent

Tools

Dental software

Job description

Job purposeA scheduler greets patients, answers incoming calls, triages emergencies, schedules new and existing patient appointments, send appointment reminders, request patient records, and follows up with patients.Duties and responsibilitiesScheduling and confirming appointmentsWelcoming patients and updating their information in the dental software(s)Registering new patients according to established office protocolsVerifying insurance and accurately building patient insurance plans in the dentalsoftware(s)Assisting patients to complete all necessary forms and documentationAnswering and managing incoming callsResponding and complying with requests for informationPreparing documentation for upcoming appointmentsChecking daily appointment schedules and filling gaps to ensure positive productionMonitoring and replying to e-mails and voicemailsMaintaining a professional reception areaSafeguarding patient privacy and confidentialityMaintaining OSHA and HIPPA CompliancePerform all other duties as assignedHigh School degree or equivalent requiredExceptional written and verbal communication skills requiredWorking conditions:Dental practices run at a fast pace and schedulers will be required to keep up with the flow ofdoctors and patients.Physical requirements:Schedulers will be required to:Sit for long periodsLook at a computer screen for extended periodsStand for long periods.Lifting up to 50 poundsReports to: Area Director of Operations / Operations ManagerDirect reports: None