Patient Scheduling Specialist — Coordinated Care & Access

University of Wisconsin Hospitals and Clinics Authority in; Madison (WI); On-site; USD 34,000 - 42,000; Full time

Job summary

University of Wisconsin Hospitals and Clinics Authority is seeking Patient Scheduling team members to support hospital and clinic operations. The role involves scheduling appointments by phone, in person, or electronic communications, coordinating multi-disciplinary scheduling, answering patient inquiries, and coordinating with clinic staff to ensure timely care.

Education requirements include a high school diploma or equivalent, with preferred degrees in Business Administration or Healthcare.

Qualifications

• Minimum - High school diploma or equivalent.
• Preferred - Associate or Bachelor's degree in Business Administration, Healthcare, or other related field.

Responsibilities

• Schedule appointments via phone, in-person or electronic correspondence.
• Complete multi-disciplinary scheduling.
• Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.
• Make outgoing phone calls to patients to schedule their appointments.
• Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner.

Skills

Customer service

Phone etiquette

Communication

multitasking

Education

High school diploma or equivalent

Associate or Bachelor's degree in Business Administration or Healthcare

Job description

University of Wisconsin Hospitals and Clinics Authority is seeking Patient Scheduling team members to support hospital and clinic operations. The role involves scheduling appointments by phone, in person, or electronic communications, coordinating multi-disciplinary scheduling, answering patient inquiries, and coordinating with clinic staff to ensure timely care.

Education requirements include a high school diploma or equivalent, with preferred degrees in Business Administration or Healthcare.