Patient Scheduling Coordinator - Echo/Vascular Lab

UW Health; Madison (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

UW Health is seeking a Patient Scheduling Coordinator to join University Hospital in Madison. The role focuses on facilitating care through timely scheduling and coordinating complex appointments that involve multiple resources.

You will handle incoming patient calls, evaluate scheduling policies, and liaise with leadership to determine resource needs. This full-time, day-shift position includes work Monday–Friday with occasional Saturday rotation; hours may vary by department needs and may

Qualifications

• 1 year of previous experience working in an office or customer service environment required.
• 1 year or more electronic medical scheduling preferred.

Responsibilities

• Facilitate and coordinate the care of patients through effective and timely scheduling.
• Schedule complex appointments requiring coordination of multiple resources.
• Evaluate scheduling policies and procedures.
• Take incoming calls from patients and families to assist scheduling needs.
• Act as liaison with leadership to determine scheduling resource needs.

Skills

Scheduling coordination

Customer service

Communication skills

Multitasking

Education

High school diploma or equivalent

Associate's or Bachelor's preferred

Tools

Electronic medical scheduling

Job description

Work Schedule

Full-time, 100% FTE, day shift. Monday through Friday between the hours of 9:00 AM - 5:30 PM. This position requires a rotating Saturday shift between the hours of 8:00 AM - 4:30 PM. Hours may vary based on the operational needs of the department.

Pay

UW Health offers a competitive compensation and benefits package. Work experience that is relevant to the position will be taken into consideration when determining the starting base pay.

Be part of something remarkable

Join the #1 hospital in Wisconsin where you'll be the gateway to remarkable healthcare by providing excellent phone-based customer service!

This is a great role to start your career with UW Health. This position offers a wide range of growth opportunities to staff members dedicated to serving our patients.

• We are seeking a Patient Scheduling Coordinator to:
  Facilitate and coordinate the care of our patients through effective and timely scheduling.
• Schedule complex appointments which require the coordination of multiple resources to complete scheduling for surgical and non-surgical procedures.
• Evaluation of scheduling policies and procedures.
• Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.
• Act as a liaison with leadership to determine scheduling resource needs.

Work Experience

• 1 year of previous experience working in an office or customer service environment Required
• 1 year or more electronic medical scheduling Preferred

Qualifications

• No minimum education Required
• High school diploma or equivalent. Preferred
• Associate's Degree or Bachelor's Degree in Business Administration, Healthcare, or other related field Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

University Hospital in Madison is a Magnet-designated facility that’s ranked Wisconsin's #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers.

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