Patient Scheduling Specialist, Transplant

UW Health; Madison (WI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Free bus pass to get to and from work

Job summary

UW Health in Madison is seeking a Patient Scheduling Specialist to be the first point of contact for patients and ensure a remarkable experience. You will schedule appointments via phone, in person, or electronic correspondence and coordinate across multiple locations with a single call.

This full-time role requires about 40 hours weekly, with shifts 7:00 AM–5:00 PM Monday–Friday. Pay starts at $20.14 per hour, with experience considered for starting base pay; benefits include health insurance

Qualifications

• No minimum education required.
• 1 year of office or customer service experience required.
• Healthcare experience preferred.
• Experience scheduling patients preferred.
• Experience coordinating multiple activities in an office setting preferred.

Responsibilities

• Schedule appointments via phone, in-person or electronic correspondence.
• Make scheduling across multiple locations easier with one phone call.
• Assist patients and families with scheduling needs.
• Make outgoing calls to schedule appointments.
• Coordinate with clinic staff to ensure timely care.

Skills

Customer service

Appointment scheduling

Phone calls

Coordination

Education

Associate's or Bachelor's degree in Business/Healthcare

Job description

Work Schedule:

Full-Time, 40 hours per week. Shifts scheduled Monday through Friday between the hours of 7:00 AM – 5:00 PM. Hours may vary based on the operational needs of the department.

Pay:

Pay starts at $20.14 per hour, work experience that is relevant to the position will be taken into consideration when determining the starting base pay.

Be part of something remarkable

Be the first point of contact for UW Health patients and ensure they receive a remarkable experience.

Patient Scheduling Specialist to:

• Utilize your excellent customer service skills to schedule appointments via phone, in-person or electronic correspondence.
• Make an impact on the patient experience by making it easier for patients to schedule appointments across multiple locations with just one phone call.
• Assist patients and their families with their appointment scheduling needs.
• Make outgoing phone calls to patients to schedule their appointments.
• Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner.

At UW Health, you’ll receive:

• Generous benefits package, including health insurance, and paid time off.
• Professional growth and career advancement opportunities available.
• Free bus pass to get to and from work.

Qualifications

• No minimum education. Required
• Associate's Degree or Bachelor’s degree in Business Administration, Healthcare, or other related field Preferred

Work Experience

• 1 year of previous experience working in an office or customer service environment Required
• Previous experience working in healthcare Preferred
• Previous experience scheduling patients Preferred
• Previous experience coordinating multiple activities in an office setting Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

University Hospital in Madison is a Magnet®-designated facility that’s ranked Wisconsin’s #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers.