Patient Scheduling - Hospitals and Clinics

University of Wisconsin Hospitals and Clinics Authority in; Madison (WI); On-site; USD 34,000 - 42,000; Full time

Job summary

University of Wisconsin Hospitals and Clinics Authority is seeking Patient Scheduling team members to support hospital and clinic operations. The role involves scheduling appointments by phone, in person, or electronic communications, coordinating multi-disciplinary scheduling, answering patient inquiries, and coordinating with clinic staff to ensure timely care.

Education requirements include a high school diploma or equivalent, with preferred degrees in Business Administration or Healthcare.

Qualifications

• Minimum - High school diploma or equivalent.
• Preferred - Associate or Bachelor's degree in Business Administration, Healthcare, or other related field.

Responsibilities

• Schedule appointments via phone, in-person or electronic correspondence.
• Complete multi-disciplinary scheduling.
• Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.
• Make outgoing phone calls to patients to schedule their appointments.
• Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner.

Skills

Customer service

Phone etiquette

Communication

multitasking

Education

High school diploma or equivalent

Associate or Bachelor's degree in Business Administration or Healthcare

Job description

University of Wisconsin Hospitals and Clinics Authority

Patient Scheduling - Hospitals and Clinics (Finance)

Work Schedule:
Hours may vary based upon operational needs of the clinic.

Pay:
UW Health offers a competitive compensation and benefits package. Work experience that is relevant to the position will be taken into consideration when determining the starting base pay.

Be part of something remarkable

Help provide a remarkable experience for patients at UW Health.

We are seeking Patient Scheduling team members to:

• Schedule appointments via phone, in-person or electronic correspondence.


• Complete multi-disciplinary scheduling.


• Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.


• Make outgoing phone calls to patients to schedule their appointments.


• Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner.

Education:
Minimum - High school diploma or equivalent.
Preferred - Associate or Bachelor's degree in Business Administration, Healthcare, or other related field.

Work Experience:
Patient Scheduling Representative:
Minimum - Six (6) months of previous experience in an office or customer service environment.

Patient Scheduling Specialist:
Minimum - One (1) year of previous experience in an office or customer service environment.
Preferred - Previous experience working in healthcare. Previous experience scheduling of patients. Previous experience with answering phones, greeting clients and customers in person.

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

UW Health Clinics

- our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.

Job Description

UW Hospital and Clinics benefits

UW Medical Foundation benefits