Patient Scheduler – Specialty Clinic Front Desk

University Health; United States; On-site; USD 23,000 - 29,000; Full time

Job summary

University Health Truman Medical Center in Kansas City, MO is seeking a Patient Scheduler for the Specialty Clinic Call Center. The role involves scheduling, check-in, and ensuring a smooth patient visit from start to finish.

The position supports front desk operations and accurate record-keeping with a focus on customer service. The role requires one year of customer service experience, excellent communication skills, and proficiency with patient management systems.

Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience.
• Excellent verbal communication skills.
• Strong written communication ability.
• Tech-savvy; proficient with computer hardware/software and patient management systems.

Responsibilities

• Be the first friendly face; assist patients with scheduling, check-in, registration, check-out, and ensure a seamless experience from start to finish.
• Manage patient flow to keep the clinic running smoothly with timely scheduling and check-ins.
• Accurately enter patient demographics and financial information into the system.
• Communicate with patients; respond to requests and explain health benefits, financial obligations, and discount policy clearly.
• Be the scheduling guru; maintain an effective, organized clinic schedule for the best patient experience.

Skills

Customer service

Verbal communication

Written communication

Detail oriented

Organization

Education

High school diploma

Tools

Patient management systems

Job description

University Health Truman Medical Center in Kansas City, MO is seeking a Patient Scheduler for the Specialty Clinic Call Center. The role involves scheduling, check-in, and ensuring a smooth patient visit from start to finish.

The position supports front desk operations and accurate record-keeping with a focus on customer service. The role requires one year of customer service experience, excellent communication skills, and proficiency with patient management systems.