Patient Scheduler - Specialty Clinic Call Center

101 Truman Medical Center; United States; Sur place; USD 23 000 - 29 000; Plein temps

Résumé du poste

University Health Truman Medical Center in Kansas City, MO is seeking a Patient Scheduler for the Specialty Clinic Call Center. The role involves scheduling, check-in, and ensuring a smooth patient visit from start to finish.

The position supports front desk operations and accurate record-keeping with a focus on customer service. The role requires one year of customer service experience, excellent communication skills, and proficiency with patient management systems.

Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience.
• Excellent verbal communication skills.
• Strong written communication ability.
• Tech-savvy; proficient with computer hardware/software and patient management systems.

Responsabilités

• Be the first friendly face; assist patients with scheduling, check-in, registration, check-out, and ensure a seamless experience from start to finish.
• Manage patient flow to keep the clinic running smoothly with timely scheduling and check-ins.
• Accurately enter patient demographics and financial information into the system.
• Communicate with patients; respond to requests and explain health benefits, financial obligations, and discount policy clearly.
• Be the scheduling guru; maintain an effective, organized clinic schedule for the best patient experience.

Connaissances

Customer service

Verbal communication

Written communication

Detail oriented

Organization

Formation

High school diploma

Outils

Patient management systems

Description du poste

If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site. Please log into myWORKDAY to search for positions and apply.

Patient Scheduler - Specialty Clinic Call Center 101 Truman Medical Center

Job Location University Health Truman Medical Center Kansas City, Missouri Department ID Clinic UHTMC Position Type Full time Work Schedule 8:00AM - 4:30PM Hours Per Week 40

Job Description Are you a friendly, organized, and detail-oriented individual who loves helping people? As a Patient Scheduler, you’ll be the first point of contact for our patients, guiding them through every step of their visit—from scheduling their appointment to checking them in and ensuring their visit goes smoothly. You’ll be a key player in making sure everything runs like clockwork in the front desk area while keeping patient records accurate and up-to-date. If you enjoy providing excellent customer service and have a knack for managing schedules, we’d love to have you on board!

What You’ll Do:

• Be the First Friendly Face: Assist patients with scheduling, check-in, registration, check-out, and ensure they have a seamless experience from start to finish.
• Manage Patient Flow: Help keep the clinic running smoothly by managing the flow of patients, ensuring timely and efficient scheduling and check-ins.
• Accurate Record Keeping: Make sure all patient demographic and financial information is accurately entered into our system, ensuring a smooth visit for everyone.
• Communication Pro: Answer all phone calls, respond to patient requests, and explain health benefits, financial obligations, and our organization’s Discount Policy with clarity.
• Be the Scheduling Guru: Take charge of the clinic schedule, ensuring it’s effective, organized, and optimized for the best patient experience.

What You Need to Bring:

• Education: High school diploma or equivalent.
• Experience: At least one year of customer service experience, where you’ve honed your ability to communicate clearly and effectively.
• Communication Skills: You’ve got excellent verbal communication skills, and you’re also great with written communication—whether it’s talking to patients or exchanging information with other staff.
• Tech-Savvy: You’re proficient with computer hardware and software and can easily navigate patient management systems.
• Detail-Oriented: You’ll be the expert in maintaining accurate patient records and ensuring all information is verified correctly.

If you’re excited about providing excellent patient care from behind the scenes and making a difference in each patient’s experience, Let’s work together to make healthcare easier and more accessible for everyone.

Working at University Health is about making a difference. It's providing the best care to every patient every day. University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees. UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.