Patient Scheduler - Specialty Clinic Call Center

University Health; Kansas City (MO); Sur place; USD 32 000 - 45 000; Plein temps

Résumé du poste

University Health is seeking a Patient Scheduler for the Specialty Clinic Call Center to serve as the first friendly face for patients. You will manage scheduling, check-in, and registration, ensuring a smooth visit and accurate patient records within the front desk operations.

Ideal candidates bring at least one year of customer service experience, strong verbal and written communication skills, and proficiency with patient management systems to support seamless patient experiences and

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience preferred.
• Strong verbal and written communication skills are essential.

Responsabilités

• Be the First Friendly Face: assist patients with scheduling, check-in, registration, check-out, and ensure a seamless experience from start to finish.
• Manage Patient Flow: help keep the clinic running smoothly by managing patient scheduling and check-ins.
• Accurate Record Keeping: ensure patient demographics and financial information are entered correctly in our system.
• Communication Pro: answer calls, respond to requests, and clearly explain health benefits and financial obligations.

Connaissances

Customer service

Verbal communication

Written communication

Attention to detail

Schedule management

Formation

High school diploma or equivalent

Outils

Patient management software

Description du poste

If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.

Please log into myWORKDAY to search for positions and apply.

Patient Scheduler - Specialty Clinic Call Center101 Truman Medical Center

University Health Truman Medical Center Kansas City, Missouri

Department

ID Clinic UHTMC

Position Type

Full time

Work Schedule

8:00AM - 4:30PM

Hours Per Week

40

Job Description

Are you a friendly, organized, and detail-oriented individual who loves helping people? As a Patient Scheduler, you'll be the first point of contact for our patients, guiding them through every step of their visit-from scheduling their appointment to checking them in and ensuring their visit goes smoothly. You'll be a key player in making sure everything runs like clockwork in the front desk area while keeping patient records accurate and up-to-date. If you enjoy providing excellent customer service and have a knack for managing schedules, we'd love to have you on board!

What You'll Do:

• Be the First Friendly Face: Assist patients with scheduling, check-in, registration, check-out, and ensure they have a seamless experience from start to finish.
• Manage Patient Flow: Help keep the clinic running smoothly by managing the flow of patients, ensuring timely and efficient scheduling and check-ins.
• Accurate Record Keeping: Make sure all patient demographic and financial information is accurately entered into our system, ensuring a smooth visit for everyone.
• Communication Pro: Answer all phone calls, respond to patient requests, and explain health benefits, financial obligations, and our organization's Discount Policy with clarity.
• Be the Scheduling Guru: Take charge of the clinic schedule, ensuring it's effective, organized, and optimized for the best patient experience.

What You Need to Bring:

• Education: High school diploma or equivalent.
• Experience: At least one year of customer service experience, where you've honed your ability to communicate clearly and effectively.
• Communication Skills: You've got excellent verbal communication skills, and you're also great with written communication-whether it's talking to patients or exchanging information with other staff.
• Tech-Savvy: You're proficient with computer hardware and software and can easily navigate patient management systems.
• Detail-Oriented: You'll be the expert in maintaining accurate patient records and ensuring all information is verified correctly.

If you're excited about providing excellent patient care from behind the scenes and making a difference in each patient's experience, let's work together to make healthcare easier and more accessible for everyone.