Patient Scheduler II: Expert Coordination for Imaging

University of Miami; Miami (FL); On-site; USD 23,000 - 29,000; Part time

Job summary

The University of Miami is seeking a Part-time Patient Scheduler 2 to join UHealth-University of Miami Health System. This role delivers exceptional customer service by scheduling exams and coordinating with physicians, radiologists, technologists, and patients to ensure smooth procedures across multiple modalities.

The successful candidate will have a High School diploma, at least 2 years of relevant experience, and strong communication and confidentiality skills.

Qualifications

• Skill in completing assignments accurately and with attention to detail.
• Ability to lead, motivate, develop and train others.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to communicate effectively in both oral and written form.
• Ability to work independently and/or in a collaborative environment.
• Ability to process and handle confidential information with discretion.

Responsibilities

• Schedules all types of complex exams with attention to detail.
• Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine exam time.
• Obtains and verifies necessary demographic and insurance information.
• Screens and verifies information to ensure accuracy when scheduling exams.
• Ability to manage high call volumes to ensure the best possible customer service by properly educating the patient on exam preparation and answering questions.
• Utilizes multiple computer applications, scheduling software, network, drives to schedule multiple exams within multiple modalities and entities across the UHealth system.
• Uses complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient's previous imaging report to current order.
• Coordinates processes and timing as required by the physician and facility for special procedures.
• Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Skills

Attention to detail

Customer service

Communication (oral & written)

Independent & collaborative work

Problem solving

Confidential information handling

Education

High School diploma or equivalent

Job description

The University of Miami is seeking a Part-time Patient Scheduler 2 to join UHealth-University of Miami Health System. This role delivers exceptional customer service by scheduling exams and coordinating with physicians, radiologists, technologists, and patients to ensure smooth procedures across multiple modalities.

The successful candidate will have a High School diploma, at least 2 years of relevant experience, and strong communication and confidentiality skills.