Patient Scheduler 2 - Interventional Radiology, Per Diem

University of Miami; Miami (FL); Hybrid; USD 42,000 - 54,000; Full time

Job summary

University of Miami is seeking a Patient Scheduler 2 to manage complex exam scheduling, coordinate with physicians, radiologists, and technologists, and ensure accurate patient data and preparation information. The role emphasizes exceptional customer service and precise adherence to scheduling protocols.

Responsibilities include handling high call volumes, verifying demographic and insurance details, and coordinating multi-modality exams across the UHealth system while maintaining compliance

Qualifications

• Learning agility to adapt to new procedures, technologies and protocols.
• Ability to work collaboratively within a team environment.
• Proficiency with office software, scheduling tools and related computer applications.
• Strong written and verbal communication for interaction with colleagues and stakeholders.
• Certification requirements vary by department; refer to department description for details.

Responsibilities

• Schedules complex exams with attention to detail.
• Handles high call volumes and delivers excellent patient service.
• Obtains and verifies demographic and insurance information.
• Verifies information for accuracy when scheduling exams.
• Educates patients on exam preparation and answers questions.
• Uses scheduling software and multiple applications to coordinate exams across modalities and sites.
• Reads and references imaging reports to ensure scheduling accuracy.
• Coordinates timing with physicians and facilities for procedures.
• Notifies departments if patient requires labs, premedication, or implants.
• Adheres to University policies and protects University assets.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School Diploma or equivalent/relevant experience, certification or license

Job description

**CORE JOB SUMMARY** The Patient Scheduler 2 delivers exceptional customer service by communicating with patients over the phone to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth. The incumbent interacts directly with referring physicians, radiologists, technologists, as well as patients to guarantee smooth coordination of procedures and exams. **CORE JOB FUNCTIONS** 1. Schedules all types of complex exams with attention to detail. 2. Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine exam time. 3. Obtains and verifies necessary demographic and insurance information. 4. Screens and verifies information for ensure accuracy when scheduling exams. 5. Ability to manage high call volumes to ensure best possible customer service by properly education the patient on exam preparation and answering questions. 6. Utilizes multiple computer applications, scheduling software, network drives to schedule multiple exams within multiple modalities and entities across the UHealth system. 7. Uses complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order. 8. Coordinates processes and timing as required by the physician and facility for special procedures. 9. Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information. 10. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. **CORE QUALIFICATIONS** Education: High School Diploma or equivalent/relevant experience, certification or license Experience: Minimum 2 years of relevant experience required Certification and Licensing: Refer to department description for applicable certification requirements Knowledge, Skills and Abilities:* Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.* Teamwork: Ability to work collaboratively with others and contribute to a team environment.* Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.* Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.