Remote Patient Services & Scheduling Specialist

University of Miami; Medley (FL); On-site; USD 40,000 - 56,000; Full time

Job summary

University of Miami Health System seeks a Full Time Contact Center Associate 2 to support patient scheduling and registration remotely. The role emphasizes empathy, accurate documentation, and professional communication with physicians and staff.

Proficiency with EPIC scheduling and insurance requirements is essential. Responsibilities include scheduling, pre-registration coordination, insurance verification, and assisting patients and providers across the UHealth System.

Qualifications

• General knowledge of office procedures and operations.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to maintain effective interpersonal relationships.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to lead, motivate, develop and train others.

Responsibilities

• Delivers a high level of patient service with consistent quality and productivity.
• Trains new agents in scheduling and registration requirements.
• Schedules and registers patients for appointments within the UHealth System.
• Verifies insurance information and pre-registration details with accuracy.
• Provides information about appointments and payment policies.
• Maintains communication with providers and staff to facilitate care.

Skills

Office procedures

Customer service

Communication

Problem solving

Training others

Education

High School diploma or equivalent

Job description

University of Miami Health System seeks a Full Time Contact Center Associate 2 to support patient scheduling and registration remotely. The role emphasizes empathy, accurate documentation, and professional communication with physicians and staff.

Proficiency with EPIC scheduling and insurance requirements is essential. Responsibilities include scheduling, pre-registration coordination, insurance verification, and assisting patients and providers across the UHealth System.