Patient Scheduling Operations Leader

University of Miami; Miami (FL); On-site; USD 75,000 - 100,000; Full time

Job summary

The University of Miami is seeking a Supervisor, Patient Scheduling to coordinate scheduling for exams, manage staff, and support timely patient services. The role emphasizes leadership, training, and process improvement within a university-based health system.

You will oversee scheduling workflow, ensure quality reviews, and drive performance optimization while maintaining confidentiality and exceptional customer service across departments.

Qualifications

• Education: Bachelor's degree in relevant field required.
• Experience: Minimum 3 years of relevant experience required.
• Performance Management: Ability to set performance goals, provide feedback, conduct evaluations, and effectively delegate tasks.
• Training & Development: Providing employee training and motivation to enhance skills.
• Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.

Responsibilities

• Oversees scheduling workflow for all exams and scheduling staff.
• Oversees staff responsible for receiving faxed orders, performing quality reviews, and scanning data into system while promoting team effort.
• Conducts performance improvement meetings with staff and administration to review performance, productivity, and alignment with department objectives.
• Prepares staff work schedules to meet call volumes demands and electronically approves employee time cards.
• Provides leadership, education, and orientation to all scheduling staff.
• Maintains department standards and job descriptions.
• Monitors staff productivity daily and communications results, discrepancies and solutions.
• Prepares and delivers scheduling productivity monthly to administration and performs quality assurance monitoring on calls for each scheduler.
• Performs rounding on patients and employees as needed.
• Strategizes with leadership to identify and improve patient care services.
• Serves as a technical expert and oversees workflow design and system implementation.
• Performs annual strategic planning to proactively plan processes that will meet departmental goals.
• Performs scheduling duties during high volume periods.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

Skills

Performance management

Training & development

Team leadership

Communication

Technical proficiency

Education

Bachelor's degree

Job description

The University of Miami is seeking a Supervisor, Patient Scheduling to coordinate scheduling for exams, manage staff, and support timely patient services. The role emphasizes leadership, training, and process improvement within a university-based health system.

You will oversee scheduling workflow, ensure quality reviews, and drive performance optimization while maintaining confidentiality and exceptional customer service across departments.