Remote Patient Scheduling & Access Specialist

University of Miami; Town of Florida (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

University of Miami Health System is seeking a Contact Center Associate 2 to support patient registration and scheduling across the UHealth system. You will verify demographics, assist with pre-registration, and provide courteous, accurate information to physicians, staff, and patients.

Responsibilities include coordinating with insurance verification teams, handling confidential information with discretion, and training new hires while maintaining a high standard of service and throughput.

Qualifications

• High School diploma or equivalent mandatory.
• At least 2 years of relevant experience in a healthcare or office setting.
• Ability to communicate effectively in writing and speaking.
• Strong problem solving and interpersonal skills with careful attention to detail.
• Comfort with training others and coordinating with teams.

Responsibilities

• Deliver high-quality patient service with consistent accuracy and productivity.
• Assist with patient registration, scheduling, and information requests.
• Coordinate with insurance verification and pre-registration teams as needed.
• Maintain HIPAA-compliant handling of patient information and communications.
• Train new agents on scheduling, registration, and policies.

Skills

Customer service

Communication

Problem solving

Leadership

Attention to detail

Interpersonal skills

Education

High School diploma or equivalent

Job description

University of Miami Health System is seeking a Contact Center Associate 2 to support patient registration and scheduling across the UHealth system. You will verify demographics, assist with pre-registration, and provide courteous, accurate information to physicians, staff, and patients.

Responsibilities include coordinating with insurance verification teams, handling confidential information with discretion, and training new hires while maintaining a high standard of service and throughput.