Patient Scheduler II — Complex Exams

University of Miami; Miami, Northern (FL, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

University of Miami is seeking a Patient Scheduler 2 to manage complex exam scheduling, coordinate with physicians, radiologists, and technologists, and ensure accurate patient data and preparation information. The role emphasizes exceptional customer service and precise adherence to scheduling protocols.

Responsibilities include handling high call volumes, verifying demographic and insurance details, and coordinating multi-modality exams across the UHealth system while maintaining compliance

Qualifications

• Learning agility to adapt to new procedures, technologies and protocols.
• Ability to work collaboratively within a team environment.
• Proficiency with office software, scheduling tools and related computer applications.
• Strong written and verbal communication for interaction with colleagues and stakeholders.
• Certification requirements vary by department; refer to department description for details.

Responsibilities

• Schedules complex exams with attention to detail.
• Handles high call volumes and delivers excellent patient service.
• Obtains and verifies demographic and insurance information.
• Verifies information for accuracy when scheduling exams.
• Educates patients on exam preparation and answers questions.
• Uses scheduling software and multiple applications to coordinate exams across modalities and sites.
• Reads and references imaging reports to ensure scheduling accuracy.
• Coordinates timing with physicians and facilities for procedures.
• Notifies departments if patient requires labs, premedication, or implants.
• Adheres to University policies and protects University assets.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School Diploma or equivalent/relevant experience, certification or license

Job description

University of Miami is seeking a Patient Scheduler 2 to manage complex exam scheduling, coordinate with physicians, radiologists, and technologists, and ensure accurate patient data and preparation information. The role emphasizes exceptional customer service and precise adherence to scheduling protocols.

Responsibilities include handling high call volumes, verifying demographic and insurance details, and coordinating multi-modality exams across the UHealth system while maintaining compliance