Supervisor, Patient Scheduling, Full Time

University of Miami; Miami (FL); On-site; USD 75,000 - 100,000; Full time

Job summary

The University of Miami is seeking a Supervisor, Patient Scheduling to coordinate scheduling for exams, manage staff, and support timely patient services. The role emphasizes leadership, training, and process improvement within a university-based health system.

You will oversee scheduling workflow, ensure quality reviews, and drive performance optimization while maintaining confidentiality and exceptional customer service across departments.

Qualifications

• Education: Bachelor's degree in relevant field required.
• Experience: Minimum 3 years of relevant experience required.
• Performance Management: Ability to set performance goals, provide feedback, conduct evaluations, and effectively delegate tasks.
• Training & Development: Providing employee training and motivation to enhance skills.
• Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.

Responsibilities

• Oversees scheduling workflow for all exams and scheduling staff.
• Oversees staff responsible for receiving faxed orders, performing quality reviews, and scanning data into system while promoting team effort.
• Conducts performance improvement meetings with staff and administration to review performance, productivity, and alignment with department objectives.
• Prepares staff work schedules to meet call volumes demands and electronically approves employee time cards.
• Provides leadership, education, and orientation to all scheduling staff.
• Maintains department standards and job descriptions.
• Monitors staff productivity daily and communications results, discrepancies and solutions.
• Prepares and delivers scheduling productivity monthly to administration and performs quality assurance monitoring on calls for each scheduler.
• Performs rounding on patients and employees as needed.
• Strategizes with leadership to identify and improve patient care services.
• Serves as a technical expert and oversees workflow design and system implementation.
• Performs annual strategic planning to proactively plan processes that will meet departmental goals.
• Performs scheduling duties during high volume periods.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

Skills

Performance management

Training & development

Team leadership

Communication

Technical proficiency

Education

Bachelor's degree

Job description

CORE JOB SUMMARY

The Supervisor, Patient Scheduling serves as a liaison between physicians, medical staff, and other departments to facilitate efficient scheduling and coordination of patient services. Additionally, oversees the daily operations of the scheduling in the respective department while demonstrating good judgment in respecting the confidentiality of patient and employee information and ensuring exceptional customer service.

CORE JOB FUNCTIONS

1. Oversees scheduling workflow for all exams and scheduling staff.
2. Oversees staff responsible for receiving faxed orders, performing quality reviews, and scanning data into system while promoting team effort.
3. Conducts performance improvement meetings with staff and administration to review performance, productivity, and alignment with department objectives.
4. Prepares staff work schedules to meet call volumes demands and electronically approves employee time cards.
5. Provides leadership, education, and orientation to all scheduling staff.
6. Maintains department standards and job descriptions.
7. Monitors staff productivity daily and communications results, discrepancies and solutions.
8. Prepares and delivers scheduling productivity monthly to administration and performs quality assurance monitoring on calls for each scheduler.
9. Performs rounding on patients and employees as needed.
10. Strategizes with leadership to identify and improve patient care services.
11. Serves as a technical expert and oversees workflow design and system implementation.
12. Performs annual strategic planning to proactively plan processes that will meet departmental goals.
13. Performs scheduling duties during high volume periods.
14. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

CORE QUALIFICATIONS

• Education: Bachelor's degree in relevant field required
• Experience: Minimum 3 years of relevant experience required
• Certification and Licensing: Refer to department description for applicable certification requirements
• Performance Management: Ability to set performance goals, provide feedback, conduct evaluations, and effectively delegate tasks.
• Training & Development: Providing employee training and motivation to enhance skills.
• Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

• The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time

Employee Type: Staff