Patient Scheduler 2 (H)

University of Miami; Miami, Northern (FL, KY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Tuition remission

Job summary

University of Miami is seeking a Patient Scheduler 2 to provide exceptional patient service by phone, coordinating scheduling for diagnostic procedures across UHealth. You will verify demographics and insurance, educate patients on exam prep, and work with referring physicians and radiology staff to ensure smooth workflow.

Qualifications include a High School Diploma or equivalent and at least two years of relevant experience.

Qualifications

• High School Diploma or equivalent/relevant experience, certification or license.
• Minimum 2 years of relevant experience required.
• Certification requirements may apply as per department description.

Responsibilities

• Schedules complex exams and coordinates diagnostic procedures across modalities.
• Answers high-volume phone calls and educates patients on exam preparation.
• Collects and verifies demographic and insurance information for scheduling.
• Coordinates with physicians, radiologists, technologists and patients to ensure timely exams.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

UMHC - SCCC - Radiology has an exciting opportunity for a Patient Scheduler 2 position. The incumbent delivers exceptional customer service by communicating with patients over the phone to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth. The incumbent interacts directly with referring physicians, radiologists, technologists, as well as patients to guarantee smooth coordination of procedures and exams. Schedules all types of complex exams with attention to detail. Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine exam time. Obtains and verifies necessary demographic and insurance information. Screens and verifies information for ensure accuracy when scheduling exams. Ability to manage high call volumes to ensure best possible customer service by properly education the patient on exam preparation and answering questions. Utilizes multiple computer applications, scheduling software, network drives to schedule multiple exams within multiple modalities and entities across the UHealth system. Uses complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order. Coordinates processes and timing as required by the physician and facility for special procedures. Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary

CORE QUALIFICATIONS

• High School Diploma or equivalent/relevant experience, certification or license
• Refer to department description for applicable certification requirements
• Minimum 2 years of relevant experience required

• The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.

As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service.

A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System (\"UHealth\") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults.

Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.