Patient Concierge & Appointment Scheduler

University of Southern California; Las Vegas (NV); On-site; USD 24,000 - 37,000; Full time

Job summary

University of Southern California in Las Vegas seeks a Scheduler to be the first point of contact for patients, delivering a superior customer service experience in line with the Center's mission and vision.

Responsibilities include greeting and checking in patients, scheduling appointments, verifying eligibility, answering questions, and maintaining the electronic medical record while ensuring compliance with USC policies.

Qualifications

• Must have a high school diploma or equivalent.
• Understanding of medical terminology.
• Ability to interview patients and interface with physicians, nurses and other professional staff.

Responsibilities

• Act as the positive "face" of the Health Center as the main point of contact for participants and families.
• Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions.
• Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy.
• Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate.
• Answer telephone promptly and in a polite professional manner. Direct calls to other departments as needed.
• Use sound judgement in handling calls, especially with upset patients. Understanding of when to elevate calls.
• Maintain all delegated worklists (tasks) through the electronic medical record
• Effective, efficient and safe use of equipment.
• Handles patient requests and questions appropriately
• Provides benefit plan and eligibility information to participants, providers, unions, employers and others
• Adheres to the Culinary Health Center and Jayakumar NV PC policies and procedures.
• Perform duties as care coordinator when assigned.
• Other duties as assigned.

Skills

Medical terminology

Patient interviewing

Phone etiquette

Education

High school diploma or equivalent

Fire Life Safety Training (LA City)

Job description

University of Southern California in Las Vegas seeks a Scheduler to be the first point of contact for patients, delivering a superior customer service experience in line with the Center's mission and vision.

Responsibilities include greeting and checking in patients, scheduling appointments, verifying eligibility, answering questions, and maintaining the electronic medical record while ensuring compliance with USC policies.