Patient Revenue Navigator

Duke Careers; Durham (NC); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Commitment bonus

Job summary

Duke Health's Patient Revenue Management Office is seeking a Financial Care Counselor to support pre-admission, pre-registration, and registration tasks, ensuring insurance requirements are met and patients understand their financial responsibilities. The role focuses on communicating options and streamlining the revenue cycle within a busy perioperative environment.

Responsibilities include linking patients with financial counseling, resolving billing issues, and ensuring accurate demographic

Qualifications

• Two years' experience in hospital service access, clinical service access, physician office billing or collections.
• Bachelor's degree or an Associate's degree with one year of experience is acceptable.
• Knowledge of insurance processes and ability to explain financial responsibilities to patients.

Responsibilities

• Analyze insurance coverage and benefits to ensure timely invoicing and cash collection.
• Obtain authorizations and verify coverage according to plan contracts and guidelines.
• Document billing activities and explain bills to patients and visitors.
• Assist patients in arranging payment options and identify government funding sources.

Skills

Communication skills

Analytical ability

Customer service

Policy compliance

Education

High school education

Some college

Associate's degree

Bachelor's degree

Job description

Duke Health's Patient Revenue Management Office is seeking a Financial Care Counselor to support pre-admission, pre-registration, and registration tasks, ensuring insurance requirements are met and patients understand their financial responsibilities. The role focuses on communicating options and streamlining the revenue cycle within a busy perioperative environment.

Responsibilities include linking patients with financial counseling, resolving billing issues, and ensuring accurate demographic