Patient Financial Counselor

Duke Careers; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Commitment bonus

Job summary

Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Financial Care Counselor who will manage patient accounts and ensure insurance requirements are met prior to service. The role involves arranging payment options, screening for government funding, and supporting patients through the revenue cycle.

Responsibilities include analyzing coverage, obtaining authorizations, updating billing data, and resolving claim denials.

Qualifications

• Requires high school education with some postsecondary education preferred.
• Two years of hospital service access, clinical service access, physician office or billing and collections experience, or an Associate's degree with one year of public interaction.
• Bachelor's degree with one year of public interaction.

Responsibilities

• Analyze insurance coverage and benefits to ensure timely processing.
• Obtain authorizations according to insurance plan contracts and guidelines.
• Document billing system and update patient records.
• Explain bills and assist visitors and patients with questions.
• Admit, register and pre-register patients with accurate data.
• Resolve insurance claim denials and ensure timely reimbursement.
• Greet patients and resolve inquiries per policy and procedure.
• Refer patients to financial counseling when needed.

Skills

Excellent communication

Analytical skills

Independent work

Policy compliance

Education

High school education

Some postsecondary education

Associate's degree

Bachelor's degree

Job description

Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Financial Care Counselor who will manage patient accounts and ensure insurance requirements are met prior to service. The role involves arranging payment options, screening for government funding, and supporting patients through the revenue cycle.

Responsibilities include analyzing coverage, obtaining authorizations, updating billing data, and resolving claim denials.