Patient Financial Advocate

Duke Health; Durham (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Commitment bonus

Job summary

Duke Health’s Patient Revenue Management Office (PRMO) seeks a Financial Care Counselor to manage patient accounts, determine insurance coverage, and arrange payment options with patients. The role supports pre-admission, registration, and billing processes while ensuring compliance with policies and guidelines.

Responsibilities include documenting billing activity, resolving claim denials, and assisting patients with financial counseling and payment plans.

Qualifications

• Knowledge of grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred.

Responsibilities

• Accurately complete patient accounts and ensure insurance requirements are met prior to service.
• Arrange payment options with patients and screen for government funding sources.
• Resolve insurance claim denials and document billing in the system.

Skills

Communication skills

Analytical ability

Multitasking

Policy compliance

Education

High school education with some postsecondary education preferred

Job description

Duke Health’s Patient Revenue Management Office (PRMO) seeks a Financial Care Counselor to manage patient accounts, determine insurance coverage, and arrange payment options with patients. The role supports pre-admission, registration, and billing processes while ensuring compliance with policies and guidelines.

Responsibilities include documenting billing activity, resolving claim denials, and assisting patients with financial counseling and payment plans.