Patient Billing & Financial Care Specialist

Duke Health; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Commitment Bonus $5000

Job summary

Duke University Health System's Patient Revenue Management Office is hiring a Financial Care Counselor to support the revenue cycle from pre-registration through billing. You will prepare patient accounts, verify insurance, obtain authorizations, and discuss financial options with patients to ensure timely payment.

The role requires strong communication, attention to policy, and the ability to work with diverse teams while upholding regulatory standards.

Qualifications

• Knowledge of hospital billing and registration processes.
• Experience with insurance, authorizations, and patient financial counseling.
• Ability to explain bills and payment options clearly.
• Familiarity with regulatory compliance in a medical setting.

Responsibilities

• Complete patient accounts following departmental protocol.
• Verify insurance coverage and obtain necessary authorizations.
• Explain balances and arrange payment options with patients.
• Identify government funding sources and financial assistance options.
• Maintain accurate patient demographic and financial data.

Skills

Communication skills

Analytical thinking

Customer service

Independent work

Policy compliance

Education

Associate degree in healthcare field

Bachelor's degree (or higher)

Job description

Duke University Health System's Patient Revenue Management Office is hiring a Financial Care Counselor to support the revenue cycle from pre-registration through billing. You will prepare patient accounts, verify insurance, obtain authorizations, and discuss financial options with patients to ensure timely payment.

The role requires strong communication, attention to policy, and the ability to work with diverse teams while upholding regulatory standards.