Financial Care Counselor — Patient Billing & Insurance

Duke Clinical Research Institute; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Duke Health's Patient Revenue Management Organization (PRMO) seeks a Financial Care Counselor to support pre-admission through registration and billing processes. You will verify insurance coverage, arrange payment options, and assist patients with financial counseling to ensure accurate accounts.

The role emphasizes accurate data handling, adherence to departmental policies, and collaboration with insurance carriers and clinical teams to resolve billing issues.

Qualifications

• Requires knowledge of basic grammar and mathematics at a high school level.
• Experience in hospital service access, clinical service access, physician office, or billing and collections preferred.
• Bachelor's degree with one year of public interaction also acceptable.

Responsibilities

• Analyze insurance coverage and benefits to ensure timely processing.
• Obtain authorizations and review insurance plan contracts.
• Enter and update referrals and documentation in the billing system.
• Explain bills and assist visitors and patients with financial questions.
• Coordinate with insurers regarding coverage and eligibility.

Skills

Communication skills

Analytical thinking

Professional demeanor

Policy compliance

Education

High school+

Postsecondary preferred

Healthcare-related associate or bachelor degree

Job description

Duke Health's Patient Revenue Management Organization (PRMO) seeks a Financial Care Counselor to support pre-admission through registration and billing processes. You will verify insurance coverage, arrange payment options, and assist patients with financial counseling to ensure accurate accounts.

The role emphasizes accurate data handling, adherence to departmental policies, and collaboration with insurance carriers and clinical teams to resolve billing issues.