Patient Revenue Counselor — Financial Care Expert

Duke University; Durham (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Commitment Bonus Program

Job summary

Duke University Health System's Patient Revenue Management Office (PRMO) in Durham seeks a Financial Care Counselor to manage patient accounts and ensure timely billing and revenue flow.

You will analyze insurance coverage, obtain authorizations, explain bills to patients, arrange payment options, and support clinicians by streamlining the financial aspects of care. This role requires strong communication and regulatory compliance.

Qualifications

• Two years of hospital service access, billing or collections experience.
• Strong knowledge of insurance benefits and patient financial responsibilities.
• Excellent communication skills, both written and spoken.
• High school diploma or higher; associate degree preferred.

Responsibilities

• Analyze patient accounts per policy to determine proper charges and payments.
• Obtain authorizations and assist with insurance coverage questions.
• Explain bills and payment options to patients and arrange payment plans.
• Enter and update referrals, gather documentation and resolve insurance denials.
• Update billing systems and prepare departmental statistics.
• Assist with financial counseling referrals and charity/support programs.

Skills

Excellent communication

Analytical skills

Independent work

Policy compliance

Education

High school education or higher

Tools

Billing systems

Job description

Duke University Health System's Patient Revenue Management Office (PRMO) in Durham seeks a Financial Care Counselor to manage patient accounts and ensure timely billing and revenue flow.

You will analyze insurance coverage, obtain authorizations, explain bills to patients, arrange payment options, and support clinicians by streamlining the financial aspects of care. This role requires strong communication and regulatory compliance.