Financial Care Counselor: Patient Revenue & Billing Expert

Duke Health; Durham (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Commitment Bonus Program

Job summary

Duke Health's Patient Revenue Management Office seeks a Financial Care Counselor to manage patient accounts, verify insurance requirements, and arrange payment options. The role supports Duke Regional Hospital Outpatient services and emphasizes accuracy in pre-admission and registration processes.

The position requires strong communication, policy adherence, and the ability to analyze patient-financial interactions, with opportunities for growth within the PRMO structure.

Qualifications

• Excellent communication, oral and written.
• Ability to analyze relationships with patients, physicians, co-workers and supervisors, multitask and work independently.
• Develop and maintain a professional, service-oriented working style.
• Understand and comply with policies and procedures.

Responsibilities

• Accurately complete patient accounts per departmental protocol and regulatory requirements.
• Ensure insurance requirements are met prior to patients' arrival and inform financial liability.
• Explain bills and assist patients with understanding charges and payment options.
• Obtain authorizations and screen patients for government funding sources.
• Resolve insurance claim denials and reconcile accounts per policy.

Job description

Duke Health's Patient Revenue Management Office seeks a Financial Care Counselor to manage patient accounts, verify insurance requirements, and arrange payment options. The role supports Duke Regional Hospital Outpatient services and emphasizes accuracy in pre-admission and registration processes.

The position requires strong communication, policy adherence, and the ability to analyze patient-financial interactions, with opportunities for growth within the PRMO structure.