Patient Financial Advocate – Revenue Cycle

Duke Clinical Research Institute; Raleigh (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Commitment bonus program

Job summary

Duke University Health System's Patient Revenue Management Office (PRMO) seeks a Financial Care Counselor to manage patient accounts, verify insurance coverage, and guide patients through financial options. Work hours are typically Monday–Friday, 8:00am–4:30pm, with an opportunity to assist in resolving billing questions and arranging payment plans.

The role requires accurate data entry, policy adherence, and collaboration with clinicians and billing staff to resolve denials and ensure proper

Qualifications

• Excellent written and oral communication.
• Ability to analyze patient accounts and insurance benefits.
• Ability to communicate effectively with patients, families and staff.
• Ability to understand and comply with policies and procedures.

Responsibilities

• Analyze patient accounts and insurance coverage for accuracy.
• Obtain authorizations and assist with insurance matters.
• Update billing system with insurance status and payments.
• Explain bills and help patients understand financial obligations.
• Refer patients to financial counseling and payment options.
• Gather documentation to support inquiries and complaints.

Skills

Excellent communication

Customer service

Analytical skills

Policy compliance

Education

High school education

Postsecondary training preferred

Job description

Duke University Health System's Patient Revenue Management Office (PRMO) seeks a Financial Care Counselor to manage patient accounts, verify insurance coverage, and guide patients through financial options. Work hours are typically Monday–Friday, 8:00am–4:30pm, with an opportunity to assist in resolving billing questions and arranging payment plans.

The role requires accurate data entry, policy adherence, and collaboration with clinicians and billing staff to resolve denials and ensure proper