Financial Care Counselor - Revenue Cycle Specialist

Duke Clinical Research Institute; Durham (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Commitment bonus program

Job summary

Duke Health is seeking a Financial Care Counselor to support the Patient Revenue Management Office (PRMO). The role focuses on accurate billing, pre-registration, and ensuring patients understand their financial responsibilities prior to services.

Responsibilities include coordinating with insurance, obtaining authorizations, explaining bills, and assisting patients with financial counseling and payment options in a hospital setting.

Qualifications

• Excellent communication and written skills.
• Ability to analyze relationships between patients, families, and healthcare staff.
• Ability to follow policies and procedures and work independently.

Responsibilities

• Verify patient accounts and ensure compliance with billing protocols.
• Obtain authorizations and verify insurance coverage and eligibility.
• Explain bills and payment options to patients and arrange payment plans.
• Process registrations, pre-admissions, and related financial activities.
• Resolve insurance claim denials and manage accounts receivable.

Skills

Excellent communication

Interpersonal skills

Data analysis

Education

High school diploma

Some college preferred

Job description

Duke Health is seeking a Financial Care Counselor to support the Patient Revenue Management Office (PRMO). The role focuses on accurate billing, pre-registration, and ensuring patients understand their financial responsibilities prior to services.

Responsibilities include coordinating with insurance, obtaining authorizations, explaining bills, and assisting patients with financial counseling and payment options in a hospital setting.