Patient Experience Specialist

compasshealthnetwork; Nevada, Nevada (MO, IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Compass Health Network in the United States is seeking a Customer Relations Specialist to be the welcoming face of our clinic. You will greet patients and callers, manage check-in and check-out for primary care, dental, behavioral health, and specialists, and verify insurance information.

This role supports day-to-day clinic operations, collects co-pays, and helps ensure a smooth, friendly patient experience from the first interaction.

Qualifications

• Experience in front-desk or concierge roles preferred.
• Strong organization and communication skills.
• Ability to verify insurance and collect payments.
• Comfort in fast-paced clinic environments.

Responsibilities

• Greet patients and callers and provide friendly service.
• Schedule and manage check-in/check-out for appointments.
• Verify insurance and demographic information.
• Collect co-pays and support routine clinic operations.

Skills

Customer service

Front desk

Insurance verification

Job description

Compass Health Network in the United States is seeking a Customer Relations Specialist to be the welcoming face of our clinic. You will greet patients and callers, manage check-in and check-out for primary care, dental, behavioral health, and specialists, and verify insurance information.

This role supports day-to-day clinic operations, collects co-pays, and helps ensure a smooth, friendly patient experience from the first interaction.