Patient Services Specialist — Compassionate Front Desk Pro

BrightView LLC; Mentor (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO (Paid Time Off)

Immediately vested in 401k program

Company sponsored ongoing training and

Full comprehensive benefits package

Tuition Reimbursement

Job summary

BrightView Health is seeking a Patient Services Representative to serve as the first point of contact for patients, ensuring a welcoming in-clinic experience and smooth administrative operations. You will handle appointments, insurance and billing information, and collaboration with clinic teams to support patient journeys.

The role emphasizes excellent communication, empathy, and a proactive approach to solving patient inquiries while maintaining HIPAA compliance and coordinating with multiple

Qualifications

• 2+ years of front desk experience is preferred.
• Excellent verbal and written communication skills.
• Ability to work in a collaborative healthcare environment.

Responsibilities

• Serve as first point of contact for patient inquiries and assist with problem solving.
• Schedule and confirm patient appointments.
• Collect payments including patient copays and other charges.
• Communicate with clinic teams and central support about appointments and follow-ups.
• Maintain accurate patient accounts and understand HIPAA basics.

Skills

Communication

Customer Service

Empathy

Problem Solving

Teamwork

MS Office

Education

High School Diploma or equivalent

Job description

BrightView Health is seeking a Patient Services Representative to serve as the first point of contact for patients, ensuring a welcoming in-clinic experience and smooth administrative operations. You will handle appointments, insurance and billing information, and collaboration with clinic teams to support patient journeys.

The role emphasizes excellent communication, empathy, and a proactive approach to solving patient inquiries while maintaining HIPAA compliance and coordinating with multiple